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Content Guidelines

General Guidelines
People come to Quiliting.com to connect with great quilting businesses. We know that people won’t always agree, but we expect everyone on the Site to treat one another and the platform with honesty and respect. We’ve put together these general guidelines to help set the tone for discourse on the site—just in case. Please also read the additional guidelines below for specific types of content that you might contribute to the site.

  • Relevance: Please make sure your contributions are appropriate to the forum. For example, reviews aren’t the place for rants about political ideologies, a business’s employment practices, extraordinary circumstances, or other matters that don’t address the core of the consumer experience. Review content also should only be posted to the Quilting.com business page for the specific location you visited or contacted, and should focus on your consumer experience with that location.
  • Inappropriate content: Colorful language and imagery are fine, but there’s no place for threats, harassment, lewdness, hate speech, or other displays of bigotry.
  • Conflicts of interest: Your contributions to Quilting.com should be unbiased and objective. For example, you shouldn’t write reviews of your own business or employer, your friends’ or relatives’ business, your peers or competitors in your industry, or businesses in your networking group. Businesses should never ask customers to write reviews.
  • Privacy: Don’t publicize people’s private information. For instance, please don’t post close-up photos or videos of other patrons without their permission, and don’t post other people’s full names unless you’re referring to someone who is commonly referred to by their full name.
  • Promotional content: Don’t post promotional material unless it’s in connection with a Quilting.com advertising product and through a Business Account. Let’s keep the site useful for consumers and not overrun with commercial noise from every user.
  • Post your own content: Don’t copy content created by other people or businesses. Write your own contributions and only share your own photos and videos. This also means you shouldn’t use chatbots or other AI tools to create reviews or other content, including using such tools to draft or revise content.

Review Guidelines

The best reviews are personal, passionate, and reflect your consumer experience. They offer a rich narrative, a wealth of detail, and a helpful tip or two for other consumers. Here are some additional thoughts for conscientious reviewers:

  • Personal experience: We want to hear about your firsthand consumer experience, not what you heard from your partner or co-worker, or what you saw in the news or on social media. Tell your own story without resorting to broad generalizations and conclusory allegations.
  • Accuracy: Make sure your review is factually correct. Feel free to air your opinions, but don’t exaggerate or misrepresent your experience. We don’t take sides when it comes to factual disputes, so we expect you to stand behind your review.
  • Demanding payment: Writing a review should be informative and meant to help the broader Quilting community. You should not threaten to post or offer to remove a negative review as a way to extract payment from a business.
  • Review updates and repeated posts: Review updates should reflect a new experience or interaction with the business you originally reviewed. If you’d like to add new insight about a past experience, you can edit your review within 30 days of posting it. Please don’t post repeatedly about the same experience on a Quilting.com business page, and don’t post the same content to multiple Quilting.com business pages.

Photo and Video Guidelines
Photos and videos should be broadly relevant to the business and reflect the typical consumer experience (e.g., what the business looks like, what the business offers, etc.). If you’re a business, show us what you offer and what makes your business unique. Here are some additional things to keep in mind:

  • Keep it relevant to everyone: We may remove a photo or video that showcases a unique personal experience that isn’t relevant to other people (e.g., a receipt or email exchange with a business) from the photo gallery for the business, but it may appear alongside your review if you write one about the business.
  • Keep it clean: We don’t want imagery of violence, drug use, nudity, near nudity, or suggestive acts—even if those images are an accurate representation of the business’s services or products.
  • Keep it friendly: Don’t use your photos or videos to attack or disparage others. A picture is worth 1,000 words, so it’s best to pick those words carefully and make your point in a review, direct message, or review response.

Community Guidelines
Don’t be shy. Use your account profile to let people know who you are and what makes you tick. Your peers want to read reviews from people they know and trust (not those with profiles that are empty or laced with inappropriate content).

  • User Profiles: Since user trust and transparency are important to us, anonymous users who are disruptive to the community will be dealt with more sternly than those who stand behind their words. We encourage users to tell people a little something about themselves, but ask that you keep it relevant and don’t attack competitors, reviewers, or Quilting.com. Avoid seeding your profile with keywords, special offers, or promotions—we’ll remove those (and may close your account) if we see them.
  • Consumer Messaging: Quilting.com has a handy messaging feature to keep you connected with your fellow Quilters. Please don’t use this feature to harass other users or send other inappropriate content, and remember, consumer accounts are for personal, non-commercial use only.
  • Business Messaging: Businesses should message reviewers using their free Business Account. Direct messaging is often the best way to resolve a dispute with an unhappy customer, but you can also address issues publicly by posting a public comment in response to a review. As with consumers, we ask that business representatives upload a clear photo of themselves to help personalize their messaging. Hopefully it goes without saying, but don’t use direct messages or public comments to launch personal attacks or offer an incentive to change a review.